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Now we'll run a first big fix with FRST, followed by a quick sweep with JRT and AdwCleaner.įarbar Recovery Scan Tool (FRST) - Fix modeįollow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply. If you have an issue when uninstalling a program, please let me know. I'll ask you to uninstall them since uninstalling such programs before running malware removal tools will ensure a better clean-up. I noticed that you have malicious programs installed on your system. 02:48 - 16:52 - 00000000 _D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\FreeKeyl0gger I'll list those at the end of the clean-up.įirst, do you know these files and folders? They are all related to keyloggers. I'm giving you a heads up right now: some of your programs are broken and needs to be reinstalled. This being said, it's time to clean-up some malware, so let's get started, shall we?įollow the instructions in the thread below, and provide me the FRST.txt and Addition.txt logs.Īlright there are quite a few things to address. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
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This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone I would appreciate if you were to stay with me until the end, which means, until I declare your system clean.
I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
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So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so.
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However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens This is because I need some time to analyse them and then act accordingly.
Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state. My name is Aura and I'll be assisting you with your malware issue.